MAIN PURPOSE OF THE JOB:
Reporting directly to the Front Office Manager, the successful applicants primary focus is on Switchboard, Guest Relations and Administrative duties. Providing and maintaining the quality and standards of the Century City Conference Centre and Hotel in accordance with the Property’s Policies and Procedures.
Demonstrate Great CARE, COMMITMENT & CONSISTENCY in all aspects of your position, your team members and our guests.
EDUCATION, EXPERIENCE AND COMPETENCIES REQUIRED:
Operate communication systems, such as telephone, switchboard, intercom, two-way radio, or public address.
Answer incoming calls, greeting callers, providing information, transferring calls and/or taking messages as necessary.
Route emergency calls appropriately.
Relay and route written and verbal messages.
Place telephone calls or arrange conference calls as instructed.
Perform clerical duties, such as typing, proofreading, accepting orders, scheduling appointments, and sorting mail.
Establish guests profiles allocate a VIP level according to VIP Guest Standards
Allocate gifting per VIP guest where applicable and update profile on Opera Accordingly
Place alerts on Opera Reservations for welcome back / special stays etc.
Organize and arrange guests gifting
Collecting all invoices and receipts from Management for expense claim
Compiling reports in Excel for Management as and when required
The Front Office Administrator will, at all times, be required to render the highest level of courtesy and service to Hotel guests even where such service may fall beyond the main duties or scope of this position
Excellent communication skills required
At least 1 years’ experience in a similar role
Please fill in this form to submit your application. Please note all fields marked with an asterisk (*) are required to be filled in before submitting the form.